We are finally working on making offerings available to be viewed online. Also You might notice our phone system has bee upgraded and now You can text us to place orders and ask questions. In order to comply with regulations we are posting the following privacy statement:

1. Introduction

Frame Designs Inc. is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when using our VoIP services. By accessing or using our services, you agree to the terms of this Privacy Policy. 

2. Information we collect

We may collect personal information that can identify or be linked to you or your device. This includes: 

3. How we use your information

• Account Information: Details like your name, address, phone number, email, and billing information needed for account setup and management.
• Usage Data: Call details such as numbers, date, time, and duration for billing, service monitoring, and compliance.

We use collected information for various purposes, including: 

• Providing and Maintaining Services: Delivering VoIP services, processing billing, and offering customer support.
• Compliance: Meeting legal obligations, including CPNI rules and responding to lawful requests.
• Security: Protecting against security incidents and enforcing agreements. 

4. How we share your information

We may share your information with third parties such as: 

• Service Providers: Those performing functions on our behalf, like analytics or payment processing.
• Legal Requirements: When required by law or legal processes.
• Business Transactions: In cases of mergers or acquisitions.
• With Your Consent: When you explicitly allow us to. 

5. Data security

We employ security measures like encryption and access controls to protect your information. However, complete security cannot be guaranteed for online transmissions or storage.

6. Data retention

We keep personal information only as long as needed for the purposes stated in this policy, including providing services and meeting legal requirements. Call detail records may be kept for at least 18 months as required by the FCC. 

7. Your privacy rights

Based on your location and regulations, you may have rights regarding your personal information, such as: 

• Access: Requesting copies of your data.
• Rectification: Asking us to correct inaccurate information.
• Erasure: Requesting deletion of your data with some exceptions.
• Opt-Out: Choosing not to receive communicarions from us.

8. Changes to this privacy policy

We may update this policy as needed due to legal, technical, or business changes. Significant changes will be posted on this page. 

9. Contact us

For questions about this policy or your privacy rights, please contact us at Frame Designs Inc. 2109 60th Dr E. Bradenton, FL 34203. (941) 752-2220